A Candid Look Behind the Scenes of Web Designer Beauty School

By Krista Smith / February 28, 2017 / 4 Comments

Katy and I have been in a period of deep transformation since early November and we thought it was time we opened our hearts and business to you to let you know what the heck has been going on behind the scenes. We identified at our Web Designer Beauty School Business Retreat last July that…

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How to handle clients who want to constantly pick your brain

By Krista Smith / February 21, 2017 / 0 Comments

We’ve all been there. A client sends a short email asking, “How do I [fill in the blank]?” The answer may or may not be a quick one. If it is, you probably type out a few sentences and hit send, not thinking too much of it. Until the next request. And the next. Suddenly,…

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Stop wondering how to wow your prospective clients

By Krista Smith / February 16, 2017 / 0 Comments

Over in the Web Designer Strategy Academy (which we’ll be opening for registration again very soon!), we’ve been pouring over our discovery process. We’ve been talking about tightening up everything from your contact form to your actual discovery questionnaire that you send to clients after they’ve accepted your proposal. Today I’m sharing my own personal…

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6 Amazing Parting Gifts Every Web Designer Should Know About

By Krista Smith / February 1, 2017 / 2 Comments

You’ve spent the past month or two in close communication with a client while working on her website. You loved working with her — she is your ideal client. You hope that she considers you in the future if she ever needs more web design work. You’ve delivered an amazing website to her, but you…

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4 Simple Time Tracking Tips to Work Smarter, Not Harder

By Katy Martin / January 23, 2017 / 0 Comments

As a web designer who runs her own business, runs a web design school, and is also a mother, my time is precious. The more efficient I can be, and the more accurately I can estimate my time needs, the better off my business — and my stress level — will be. If you have…

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How to Solve the Problem of Not Having a SSL Certificate on Your Website

By Krista Smith / January 18, 2017 / 0 Comments

By now you’ve probably heard the news that coming soon Google Chrome will label websites that do not have a SSL certificate installed as not secure. Google Chrome happens to be my browser of choice. It’s what I use when I’m writing a blog post or coding a website. Currently, if I’m on a website that…

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How you should really handle URGENT emails from clients, ASAP!

By Katy Martin / November 14, 2016 / 0 Comments

Over in our Support School, we all frequently raise concerns about how to handle difficult client situations. Today, one of our community members turned to the group for moral and emotional support, and to get a little helping hand from Krista, our wonderful resident “client-script” guru! “I have a question for Krista Smith and everyone…

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How to let go of a client you just can’t please

By Krista Smith / November 6, 2016 / 0 Comments

Here’s the scenario: You have a client who you adore and is sweet as can be but her style and yours just don’t mesh. She likely even said she was on board with trusting you to DRAMATICALLY alter her brand’s aesthetic (even agreeing to and “loving” examples you sent). You could be on your third…

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How fast do you want your web pages to load? And how to speed them up…

By Katy Martin / November 4, 2016 / 1 Comment

I recently had a client contact me with concerns about the speed of her website. She had personally been feeling that her site was slow, and had also received some comments from her clients about the issue. It’s important not to dismiss these feelings and feedback because site speed is extremely important, especially when people…

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The Right Discovery Questionnaire Will Transform Your Website Design Business

By Katy Martin / October 20, 2016 / 0 Comments

Let’s talk about your client on-boarding process, specifically a discovery questionnaire. Firstly, what is a discovery questionnaire? Simply put, it’s the questions you ask your clients – via your website and/or in person – to learn all about their project. So often we all rush through this getting-to-know-you phase of a website design and/or development…

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